Privacy Policy

• Your case file is yours. We use it only to run Vera for you. We never sell it, never use it for advertising, and never use it to train AI models.
• AI analysis is done by Anthropic (Claude), in the United States only. Anthropic does not train its models on it and deletes it within 30 days.
• Audio and video are transcribed by AssemblyAI, in the United States, with model training switched off. We delete them there as soon as the transcript is saved.
• You can delete a case, or your whole account, yourself at any time. Deletion removes your files and case data from Vera immediately. This policy lists exactly what else remains, where, and for how long.
• If anyone — including the other side in your case — asks us for your data with a subpoena or court order, we will tell you before we respond, unless the law forbids it.
• Vera is not a law firm and is not your lawyer. What you store in Vera is not protected by attorney-client privilege.

Vera (veracase.app) is a case management tool for people representing themselves in court. It is operated from Texas, USA. Questions about this policy: support@veracase.app.

Account information. Your email address and name, and the sign-in details our sign-in provider, Clerk, needs to keep your account secure (such as your IP address, browser and device type for each session).

Your case file. The documents you upload, and everything you enter: timeline entries, evidence notes, tasks, deadlines, finances, notes and case details.

What Vera creates from it. The timeline entries, evidence summaries, tasks, deadlines, analysis and drafts that Vera's AI produces from your case file. These are stored with your case.

An activity log. A record of actions on your account — for example that a document was viewed or processed, and when. It never contains the content of your documents.

How you found us. On your first visit, a first-party cookie notes the website that linked you here (the site and page only — never what you searched for), any campaign tags in the link, and the page you arrived on. We save this once, when you create your first case.

Page analytics. Vercel Web Analytics counts page views and two events (a case was created; the unlock button was clicked). It uses no third-party cookies, is not tied to your IP address or account, and discards its visitor identifier after 24 hours.

Payments. Handled entirely by Stripe. Vera never sees or stores your card number.

Messages to support. Emails you send to support@veracase.app.

Error reports. If something in Vera fails, a report goes to Sentry so we can fix it. It contains only the type of error, where in Vera it happened, your account's internal ID, and an error message scrubbed of quoted text, email addresses and numbers. It never contains your documents, what you typed, or other case content.

We use your information only to provide Vera: to store and organize your case file, run the AI features you use, send you the emails described below, take payments, keep the service secure, and fix problems.

We do not sell your data. We do not use it for advertising. We do not use your case file to train AI models, and our AI providers do not either (see below).

We send these emails: a welcome email, a reminder if you have not processed your documents, deadline reminders for dates in your case, payment and unlock confirmations, and replies to your support messages. Deadline reminders include the deadline and its date; no email subject line contains your case name.

Anthropic (Claude). When you use Vera's AI features, the relevant parts of your case file — documents, case details, timeline, evidence summaries, your strategy notes, and your questions — are sent to Anthropic's API.

• No training. Anthropic states that, by default, it does not use inputs or outputs from its commercial API to train its models. Vera does not opt in to any training or feedback programs.
• US only. Vera requires Anthropic to process every request on US-based infrastructure, and Anthropic stores API data in the United States.
• Retention. Anthropic automatically deletes API inputs and outputs within 30 days. If its safety systems flag content as violating its usage policy, Anthropic may keep it for up to 2 years, and longer where the law requires. Anthropic does not delete API data early on request, so a copy of what was sent may remain with Anthropic for up to 30 days after you delete it from Vera.

See Anthropic's privacy center for its current terms.

AssemblyAI (audio and video transcription). Recordings you upload — calls, voicemails, videos — are transcribed by AssemblyAI so Vera can read them.

• No training. We have switched off AssemblyAI's use of our data to train its models.
• US only. Vera uses AssemblyAI's US service, which processes and stores data in the United States.
• Deleted right away. As soon as the transcript is saved in your case file, Vera deletes the transcript and the uploaded recording from AssemblyAI. If that ever fails, AssemblyAI deletes uploaded recordings on its own within 48 hours and transcripts within 30 days.
• Your original is untouched. The recording in your case file is never altered; the transcript is stored alongside it as evidence, with speakers labelled and times marked. Transcripts can contain mistakes — always check them against the recording.

CourtListener (checking court cases a draft cites). When a draft cites a court case, Vera looks up the citation in CourtListener, the Free Law Project's public case-law database, to show whether the case exists. Only the bare citation is sent (for example “544 S.W.2d 367”): never your draft, your name or the facts of your case.

AI output can be wrong. Everything Vera's AI produces is generated automatically and can be inaccurate or incomplete. Vera does not make decisions about you; you decide what to rely on.

You. Your case file is visible only to your account. Every request for a case or document is checked against the account that owns it.

Vera's team. Vera is run by a very small team, and the people who operate it can technically access the database and file storage. We access an account only when needed to keep the service running, investigate a problem, respond to your request for help, or comply with the law. When we do, we work from counts and status information — how many documents, whether they processed, what error occurred — and do not open or read your documents unless you ask us to.

Our service providers, listed below, each only for its part of running Vera.

No one else — including the other party in your case — unless you share it or we are legally compelled (see “Subpoenas and court orders”).

Each of these processes data on our behalf only to provide its part of the service:

All traffic is encrypted in transit (HTTPS/TLS). Your files and database are encrypted at rest (AES-256). Files are kept in private storage with no public links; each is stored under its own case with a unique identifier, and every request for a file is checked against the account that owns it.

Documents are shown back to you in a restricted mode: files that could contain web code, such as HTML, are displayed as plain text rather than run. Access to your documents is recorded in your activity log.

No system is perfectly secure. If we learn of a breach that affects your personal information, we will notify you without unreasonable delay, and within the time the law requires.

• Sign-in cookies from Clerk keep you signed in. They are required and are not used for tracking.
• “How you found us” cookie (first-party, 90 days), described above.
• Ask Vera chat history is saved only in your own browser, on your device — not on our servers. Anyone using the same browser can see it; use the Clear button to remove it, especially on a shared computer.

Vera uses no advertising or third-party tracking cookies.

Delete a case from the case's Settings tab. This deletes its uploaded files first and then all of its data — documents, timeline, evidence, tasks, deadlines, finances, notes, and everything Vera extracted. If any file cannot be deleted, nothing is removed and you can simply try again, so a case is never left half-deleted.

Delete your account from the Account page. This deletes every case as above, deletes your activity log and the “how you found us” details, removes your email address from our records, and closes your sign-in with Clerk.

What remains after deletion, and why:

• Payment records (amounts, dates, payment IDs — no case content), kept 7 years for tax and accounting. Stripe keeps its own records as the law requires; on request we will ask Stripe to redact your personal details where it can.
• The deletion record described above, containing no names or content.
• Copies in our database provider's recovery history, which expire on their own within 30 days.
• Copies held by providers for the periods listed above — for example, content recently sent to Anthropic, for up to 30 days. We cannot shorten these.
• Support emails you sent us, until you ask us to delete them.

Confirmation. If you ask, we will confirm the deletion in writing: what was deleted and when, and what remains with our providers and until when.

We disclose your information to others only if we are legally required to — for example, by a valid subpoena, court order, or other legal process. People in legal disputes are sometimes the subject of such requests, including from an opposing party.

If we receive one for your data, we will notify you before we respond, so that you have the opportunity to object or seek protection from the court — unless the law or a court order prohibits notice, or there is an emergency involving a risk of death or serious harm. We will disclose only what the request legally requires.

Vera is not a law firm and is not your lawyer. Using Vera does not create an attorney-client relationship, and what you store in Vera — including your conversations with Ask Vera — is not protected by attorney-client privilege.

If you are working with a lawyer, or your documents are confidential or under a protective order, ask your lawyer before uploading them to any online service, including Vera.

You can view and edit your case file at any time, and delete a case or your whole account yourself. You can also ask us for a copy of your data, to correct it, or to delete anything described in this policy. Contact us and we will respond within 30 days.

You must be 18 or older to use Vera. Case files often contain sensitive information — about health, finances, family violence, or children. We treat everything in a case file as sensitive and handle it as described in this policy.

Vera is a case management and organization tool. It does not provide legal advice, nothing in Vera is legal advice, and Vera is not a substitute for the advice of an attorney.

If we change this policy in a way that affects how your data is used or shared, we will email you before the change takes effect. The date at the top shows when it was last updated.